Our FAQ’s

Our personal loans help fund life’s smallest to biggest moments. Our products are designed to provide customers with access to competitively priced credit whenever and wherever they need it.

Take a look to see whether you qualify for a loan and and take a look at our loan products here.

Making your loan repayments on time, leads to a brighter tomorrow through positive credit reporting! SMB has partnered with credit bureau Equifax to ensure customers benefit from paying their loans on time. Making your payments on time will positively impact your credit score, which is a great way to get your score moving in the right direction.

Want to know more about what your credit score is and how positive credit reporting works? Check out our article here.

We know your loan is important to you, so we work hard to get it to you quickly! If your loan is approved on a business day, we will make payment to your bank on the same day.

The exact time that funds will become available to you will depend on your bank, but it should be within a few hours post approval!

We'll keep you updated on the status of your application by email and text, and you can also call our friendly customer team FREE on 0800 27 28 36to discuss the status of your application.

Click here for more information on our loan application process.

All loan applications are subject to responsible lending inquiries.

You sure can! 

Basically, a top-up is a new loan, just with a portion of the funds being used to settle your previous loan balance.

You just need to make sure the top-up is enough to clear your existing loan balance AND cover off what you need the new loan for.

The amount you can top-up by is dependent on your individual circumstances! Each top up request for additional funds is subject to a full credit assessment.

What we look at when we assess your top-up loan application:

• You have a history of making payments on time on your current Flex Loan

• That the new loan remains affordable and there has been no significant change in your circumstances including changes in income, expenses and other financial commitments

• The new loan continues to meet your requirements and objectives

• You have demonstrated good account behaviour reflecting a responsible borrower. This means your bank statements don't show:

  1. Reversals to other credit and/or utility providers

  2. Transfers and withdrawals causing reversals

  3. Problem gambling impacting your ability to meet payment obligations

You can request an early repayment at any time at no extra cost or penalty!

Please call our repayments team FREE on 0800 27 28 36before making an extra payment so we can provide you with the exact balance to pay and adjust your repayment schedule if necessary.

Click here for more information on repaying your loan.

We want to ensure you have the best borrowing experience possible and we have a number of options available to keep you on track. We encourage you to contact us if you can’t make a payment – we can talk about your options and adjust your repayments!

Our friendly repayments team are here to help – give them a call FREE on 0800 27 28 36or send an email to repayments@smb.nz.

We understand that sometimes you can struggle financially, we are here to help you! Although it can be tempting to just ignore the situation and hope things will improve for the better, missing a payment may hurt your credit score! If you feel things might get out of control or if your individual situation has changed, all you need to do is give us a call and we can help protect your score, and work together to find a repayment solution that is suitable.

Click here for more information on repaying your loan.

Click here for more information on financial hardship.