Troubleshooting

If you are unable to successfully access the bank verification service, please contact our Online Lending Team during business hours to work through the issue.

There are several reasons why you might not be able to reapply. If you struggled to repay your previous loan, which went for debt collection, then you may not be eligible for another loan. If your circumstances have changed since your last loan, you may no longer meet the criteria. Please call our Lending Team on 03 288 2562 to discuss your difficulty applying.

Your verification code can take up to 60 seconds to arrive. You can request another code by clicking on the 'resend verification code' button after 30 seconds. If you still haven't received the code, please check you have entered the correct mobile number in the application.

If you have had a SMB loan before, you should receive the code automatically to your original mobile number.

Please contact us on 03 288 2562 if you have any further issues.

Please close the signing webpage and log onto your SMB Account on our website. When your login page opens, you will see a link giving you the option to sign your loan documents. Alternatively, you can wait for an email to arrive in your inbox and follow the link in the email.

If you are still having issues, please give our Online Lending Team a quick call on 03 288 2562 and they will be able to assist you.

You can download your bank statements by following the instructions here.